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Privacy Policy

1. Introduction

Welcome to Cold Call Me LLC (“Company”, “We”, “Us”, “Our”). These Terms of Service (“Terms”, “Agreement”) govern access to and use of our outbound calling, lead generation, appointment-setting, sales development, and related business services (“Services”).

By purchasing, accessing, or using our Services, You (“Client”, “You”, “Your”) agree to these Terms, as well as our Privacy Policy and Prospecting Data Consent & Compliance Agreement.

If You do not agree to these Terms, you must discontinue use of our Services.

2. Subscription & Service Model

Cold Call Me operates on a recurring subscription basis. Service level, deliverables, dial volume, workflows, and project scope are determined by the selected plan, proposal, or agreement.

Cold Call Me does not guarantee sales outcomes or revenue results. Conversion performance may vary based on offer, industry, list quality, competition, brand positioning, or Client responsiveness.

3. Billing & Payment Terms

  • All subscriptions renew automatically each billing cycle.

  • Payment is due in full on the scheduled billing date.

  • Client must maintain an active payment method in the billing portal (Recurly).

  • Late or failed payments trigger Dunning processes (see Section 4).

4. Dunning, Failed Payments & Service Suspension

If a payment fails:

  1. The account enters dunning status, and retry attempts will process automatically.

  2. If the second payment attempt fails, Cold Call Me may:
    • Pause or suspend Services immediately, and
    • Require payment of the current + subsequent billing cycle in advance to reinstate Services.

Clients are responsible for maintaining active billing details at all times.

5. Cancellation Policy

To cancel services:

📩 Email written notice to billing@coldcallme.com OR
🖥 Submit cancellation through your Recurly Billing Portal

A minimum of 30 days written notice is required.
Cancellation takes effect at the end of the billing cycle following notice.
Subscriptions remain billable until the 30-day period concludes.
Lack of notice = continued automatic renewal and billing.

6. No Refund Policy

All payments are non-refundable, including but not limited to:

• Subscription payments
• Setup/onboarding fees
• Campaign preparation time
• Unused time, hours, or partial billing cycles

Cold Call Me does not issue prorated or early termination refunds.

7. Data Consent, Legal Compliance & Client Liability

Client represents and warrants that all prospecting/contact data supplied for outreach is legally sourced, compliant, and permissioned. This includes adherence to:

• TCPA
• TSR
• CAN-SPAM
• FCC regulations
• State-level telemarketing/privacy laws

Cold Call Me acts solely as a processor/service provider. Client is fully responsible for list compliance, accuracy, opt-outs, and lawful data use.

7.1 Explicit Written/Recorded Consent Requirement

Client confirms:

  • All contacts have given explicit written or recorded consent to receive marketing/outreach communications.

  • Client maintains provable opt-in documentation and can produce records upon request.

  • If consent cannot be verified, outreach will be paused or refused at Cold Call Me’s discretion.

7.2 Opt-Out & Compliance Duty

Client must:

  • Honor and track all opt-out & DNC requests.

  • Notify Cold Call Me immediately if revocation is received.

  • Remove or suppress numbers flagged as non-compliant.

7.3 Indemnification

Client agrees to indemnify and hold harmless Cold Call Me LLC from:

  • TCPA violations

  • Regulatory actions

  • Damages arising from non-compliant data

  • Fines, legal fees, penalties, disputes, or claims

8. Intellectual Property Ownership

Cold Call Me LLC retains full ownership of all:

  • Scripts, sequences, playbooks, frameworks

  • Training materials, methodologies & processes

  • Systems, strategy, templates, content & assets

Client receives usage rights only during active service.
Replication, resale, redistribution, or derivative use is prohibited without written authorization.

9. Marketing Rights & Case Study Usage

By engaging with Cold Call Me, Client grants rights to use:

  • Company name & logo

  • Campaign results (generic or anonymized)

  • Testimonials (written/verbal)

  • Case studies & success stories

  • “Client of Cold Call Me” public listing

Client may revoke future use via written request, but prior use remains unaffected.

10. Limitation of Liability

Cold Call Me is not liable for indirect, incidental, or consequential damages including loss of revenue or opportunity.

Total liability shall not exceed the total subscription fees paid in the prior 12 months.

Services are provided as-is with no guarantee of commercial outcome.

11. Dispute Resolution & Binding Arbitration

Any dispute arising from or relating to these Terms shall first attempt negotiated resolution.
If unresolved, parties agree to binding arbitration through the American Arbitration Association (AAA).

Venue & governing law: State of Connecticut — Fairfield County.
Client waives the right to participate in class-action litigation.

12. Amendment to Terms

Cold Call Me may update these Terms at any time. Changes will be posted on this page with a new effective date. Continued use of Services constitutes acceptance of revised terms.

13. Contact Information

For support or general inquiries:
📩 support@coldcallme.com
📞 (877) 418-4633

For billing/cancellation:
📩 billing@coldcallme.com

  • To remove your data click here.