Terms of Service

1. Introduction

Welcome to Cold Call Me LLC (“Company”, “We”, “Us”). These Terms of Service (“Terms”) govern your use of our outbound calling, appointment-setting, sales development, and related services (“Services”).

By subscribing to or using our Services, you agree to these Terms as well as our Privacy Policy and Prospecting Data Consent & Compliance Agreement.

2. Subscription & Service Model

Cold Call Me operates on a recurring subscription model. Service scope is defined by your selected plan or agreement.

Company does not guarantee sales outcomes, booked meetings, revenue, or conversion performance.

3. Billing & Payment Terms

All subscriptions renew automatically each billing cycle.
Payment is due on the billing date using the payment method on file.
Clients must maintain an active payment method on file with the Company.
Late or failed payments move immediately into our Dunning process.

4. Payment Failure, Dunning & Suspension

If a payment fails:

Account enters dunning status and retries are attempted.
If a second attempt fails, Cold Call Me may:

Pause Services immediately, and
Require payment of the current billing cycle plus the next billing cycle in advance to resume services.

5. Cancellation Policy

To cancel your subscription, you must provide written notice to billing@coldcallme.com. Cancellations are accepted in writing only; we do not provide a customer billing or cancellation portal.

A minimum of 30 days written notice is required. Subscription remains active — and billable — through the notice period. There are no pro-rated refunds for mid-cycle cancellations.

Term-commitment plans are also subject to Section 6 (Term Commitments & Long-Term Discount Pricing), which governs the minimum commitment period and early-termination obligations for discounted term plans.

6. Term Commitments & Long-Term Discount Pricing

Cold Call Me offers term-commitment plans at discounted rates in exchange for a binding minimum service commitment. This Section governs those plans. It does not apply to month-to-month subscriptions or to Cost-Per-Call (CPC) engagements, for which term discounts are not available.

6.1 Term Rate & Commitment Term

The “Standard Rate” is the Company’s then-current month-to-month price for the applicable plan and scope. A “Term Rate” is a discounted rate offered in exchange for a binding minimum commitment period (the “Commitment Term”). Unless otherwise stated in the Client’s order form, quote, or Statement of Work:

6-month commitment — 8% off the Standard Rate.
12-month commitment — 15% off the Standard Rate.

By selecting a Term Rate, the Client commits to pay the Term Rate for every month of the full Commitment Term. The applicable Term Rate, Commitment Term, and start date are set out in the Client’s order form, quote, or Statement of Work.

6.2 Full-Term Payment Obligation

The Commitment Term is a non-cancelable financial commitment for its full duration. The Client is responsible for the Term Rate fees for all months of the Commitment Term, whether or not the Client continues to use the Services. To staff and deliver each Commitment Term, the Company enters into corresponding back-to-back commitments for dedicated personnel and capacity for the full term in reliance on the Client’s commitment. The full-term fees therefore represent a reasonable pre-estimate of the Company’s loss and are agreed as liquidated damages, not a penalty.

6.3 Early Termination, Breach & Acceleration

If, before the end of the Commitment Term, the Client cancels or terminates for convenience, stops paying, or the Company suspends or terminates the Services due to the Client’s material breach (including non-payment under Sections 3 and 4), then all remaining Term Rate fees for the unexpired balance of the Commitment Term become immediately due and payable as an accelerated lump sum. This obligation applies in addition to any amounts already due, survives termination, and applies whether or not the Client uses the Services. The sole exception is termination by the Client for the Company’s own uncured material breach.

6.4 Collection, Interest & Costs

Amounts not paid when due accrue interest at 1.5% per month (or the maximum rate permitted by law, if lower). The Client is responsible for all costs of collection, including reasonable attorneys’ fees, arbitration or court costs, and collection-agency fees. The Company may continue to charge the payment method on file for any accelerated or past-due amounts and may refer unpaid balances to collection.

6.5 Rate Lock, Renewal & Other Terms

The Term Rate is fixed for the Commitment Term and is not subject to mid-term increases. Upon completion of the Commitment Term, the plan auto-renews month-to-month at the Company’s then-current applicable rate unless the Client enters a new Commitment Term, subject to the cancellation and notice requirements of Section 5. The cancellation-notice requirements (Section 5) and No-Refund Policy (Section 7) continue to apply in full; the obligations in this Section are in addition to, and not in lieu of, those provisions.

7. No Refund Policy

All fees are non-refundable, including:

Subscription fees
Setup/onboarding fees
Configuration time
Unused time or partial months
Prepaid billing cycles
Accelerated or remaining-term fees owed under Section 6

Cold Call Me does not provide refunds under any circumstances.

8. Prospecting Data, Consent & Compliance Requirements

Client represents and warrants that all prospecting data, lead lists, and contact records provided to Cold Call Me are:

Legally obtained
TCPA, TSR, CAN-SPAM, and FCC compliant
Authorized for outbound outreach
Accurate and up-to-date
Free of DNC violations unless legally exempt

Cold Call Me acts solely as a processor of Client-provided data. Client assumes all legal and regulatory liability relating to data compliance.

8.1 Explicit Written or Recorded Consent (Mandatory)

Client confirms that all contacts provided for calling, emailing, or messaging have granted:

Explicit written consent, or
Recorded verbal consent

sufficient to satisfy applicable marketing and telecommunication laws.

Client agrees to:

Maintain records of consent
Provide proof of consent upon request
Certify data compliance before outreach begins
Supply suppression updates immediately

Failure to verify consent empowers Cold Call Me to pause outreach.

8.2 Opt-Out & Suppression Handling

Client must track and honor all opt-out requests. Client must notify Cold Call Me immediately of revoked consent, unsubscribe events, or DNC violations.

8.3 Indemnification

Client agrees to indemnify and hold harmless Cold Call Me LLC against:

TCPA or CAN-SPAM violations
Fines, penalties, or damages
Legal claims arising from non-compliant data
Lawsuits or regulatory actions related to Client Data

9. Intellectual Property (IP)

Cold Call Me LLC retains ownership of all:

Scripts, messaging frameworks
Playbooks, systems, methodologies
Call structures, data models
Training material and internal processes

Client receives limited usage rights during active service only. Reproduction, distribution, or derivative use is prohibited without written approval.

10. Marketing, Logo & Testimonial Rights

Client grants Cold Call Me permission to use:

Company name and logo
Testimonial statements
Case studies or campaign summaries
“Client of Cold Call Me” designation

Client may revoke future use via written request. Previously published material will not be removed retroactively.

11. Limitation of Liability

Cold Call Me LLC is not liable for:

Lost revenue or profits
Indirect, incidental, or consequential damages
Missed opportunities or market conditions

Maximum liability shall not exceed the total subscription fees paid in the previous 12 months.

Services are provided “as is” with no performance guarantee.

12. Dispute Resolution & Binding Arbitration

Any dispute arising from this Agreement shall be resolved through binding arbitration administered by the American Arbitration Association (AAA).

Venue: Fairfield County, Connecticut

Governing Law: State of Connecticut

Client waives the right to participate in any class-action proceedings.

13. Amendments to Terms

Cold Call Me may update these Terms at any time. Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of services constitutes acceptance of updated terms.

14. Contact Information

For support inquiries:

Support Team — support@coldcallme.com

For billing or cancellations:

Billing Team — billing@coldcallme.com

Last Updated: 06/10/2026

Legal Entity: Cold Call Me LLC.

Address: 4 Research Dr, Suite 402, Shelton, CT 06484

Website: www.coldcallme.com