Terms of Service
Last Updated: 12/11/2025
Legal Entity: Cold Call Me LLC.
Address: 4 Research Dr, Suite 402, Shelton, CT 06484
Website: www.coldcallme.com
1. Introduction
Welcome to Cold Call Me LLC (“Company”, “We”, “Us”). These Terms of Service (“Terms”) govern your use of our outbound calling, appointment-setting, sales development, and related services (“Services”).
By subscribing to or using our Services, you agree to these Terms as well as our Privacy Policy and Prospecting Data Consent & Compliance Agreement.
2. Subscription & Service Model
Cold Call Me operates on a recurring subscription model. Service scope is defined by your selected plan or agreement.
Company does not guarantee sales outcomes, booked meetings, revenue, or conversion performance.
3. Billing & Payment Terms
• All subscriptions renew automatically each billing cycle.
• Payment is due on the billing date using the payment method on file.
• Clients must maintain an active payment source within the Recurly billing portal.
• Late or failed payments move immediately into our Dunning process.
4. Payment Failure, Dunning & Suspension
If a payment fails:
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Account enters dunning status and retries are attempted.
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If a second attempt fails, Cold Call Me may:
• Pause Services immediately, and
• Require payment of the current billing cycle plus the next billing cycle in advance to resume services.
5. Cancellation Policy
To cancel your subscription:
Email billing@coldcallme.com OR submit a cancellation through your Recurly Billing Portal.
A minimum of 30 days written notice is required.
Subscription remains active—and billable—through the notice period.
There are no pro-rated refunds for mid-cycle cancellations.
6. No Refund Policy
All fees are non-refundable, including:
• Subscription fees
• Setup/onboarding fees
• Configuration time
• Unused time or partial months
• Prepaid billing cycles
Cold Call Me does not provide refunds under any circumstances.
7. Prospecting Data, Consent & Compliance Requirements
Client represents and warrants that all prospecting data, lead lists, and contact records provided to Cold Call Me are:
• Legally obtained
• TCPA, TSR, CAN-SPAM, and FCC compliant
• Authorized for outbound outreach
• Accurate and up-to-date
• Free of DNC violations unless legally exempt
Cold Call Me acts solely as a processor of Client-provided data.
Client assumes all legal and regulatory liability relating to data compliance.
7.1 Explicit Written or Recorded Consent (Mandatory)
Client confirms that all contacts provided for calling, emailing, or messaging have granted:
✔ Explicit written consent, or
✔ Recorded verbal consent
sufficient to satisfy applicable marketing and telecommunication laws.
Client agrees to:
• Maintain records of consent
• Provide proof of consent upon request
• Certify data compliance before outreach begins
• Supply suppression updates immediately
Failure to verify consent empowers Cold Call Me to pause outreach.
7.2 Opt-Out & Suppression Handling
Client must track and honor all opt-out requests.
Client must notify Cold Call Me immediately of revoked consent, unsubscribe events, or DNC violations.
7.3 Indemnification
Client agrees to indemnify and hold harmless Cold Call Me LLC against:
• TCPA or CAN-SPAM violations
• Fines, penalties, or damages
• Legal claims arising from non-compliant data
• Lawsuits or regulatory actions related to Client Data
8. Intellectual Property (IP)
Cold Call Me LLC retains ownership of all:
• Scripts, messaging frameworks
• Playbooks, systems, methodologies
• Call structures, data models
• Training material and internal processes
Client receives limited usage rights during active service only.
Reproduction, distribution, or derivative use is prohibited without written approval.
9. Marketing, Logo & Testimonial Rights
Client grants Cold Call Me permission to use:
• Company name and logo
• Testimonial statements
• Case studies or campaign summaries
• “Client of Cold Call Me” designation
Client may revoke future use via written request.
Previously published material will not be removed retroactively.
10. Limitation of Liability
Cold Call Me LLC is not liable for:
• Lost revenue or profits
• Indirect, incidental, or consequential damages
• Missed opportunities or market conditions
Maximum liability shall not exceed the total subscription fees paid in the previous 12 months.
Services are provided “as is” with no performance guarantee.
11. Dispute Resolution & Binding Arbitration
Any dispute arising from this Agreement shall be resolved through binding arbitration administered by the American Arbitration Association (AAA).
Venue: Fairfield County, Connecticut
Governing Law: State of Connecticut
Client waives the right to participate in any class-action proceedings.
12. Amendments to Terms
Cold Call Me may update these Terms at any time. Updated versions will be posted on this page with a revised “Last Updated” date.
Continued use of services constitutes acceptance of updated terms.
13. Contact Information
For support inquiries:
📩 support@coldcallme.com
📞 (877) 418-4633
For billing or cancellations:
📩 billing@coldcallme.com